[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.fypols.sk\/ako-zaobchadzat-so-zlozitymi-povahami-zakaznikov\/#Article","mainEntityOfPage":"https:\/\/www.fypols.sk\/ako-zaobchadzat-so-zlozitymi-povahami-zakaznikov\/","headline":"Ako zaobch\u00e1dza\u0165 so zlo\u017eit\u00fdmi povahami z\u00e1kazn\u00edkov","name":"Ako zaobch\u00e1dza\u0165 so zlo\u017eit\u00fdmi povahami z\u00e1kazn\u00edkov","description":"Tu je r\u00fdchly sprievodca rie\u0161en\u00edm vz\u0165ahov so z\u00e1kazn\u00edkmi vr\u00e1tane ak\u00fdchko\u013evek n\u00e1ro\u010dn\u00fdch osobnost\u00ed.Zachovajte pokoj a po\u010d\u00favajte Dnes online formul\u00e1re na sp\u00e4tn\u00fa v\u00e4zbu a platformy soci\u00e1lnych m\u00e9di\u00ed pon\u00fakaj\u00fa pou\u017e\u00edvate\u013eom viac sp\u00f4sobov, ako zanecha\u0165 recenzie. A niekedy sa v\u0161etky tieto sp\u00e4tn\u00e9 v\u00e4zby m\u00f4\u017eu c\u00edti\u0165 ohromuj\u00face, ako je hra virtu\u00e1lnych \u00faderov, s v\u00fdnimkou neuverite\u013ene vysok\u00fdch vkladov. Ako podnikatelia v\u0161ak […]","datePublished":"2019-08-08","dateModified":"2023-04-28","author":{"@type":"Person","@id":"https:\/\/www.fypols.sk\/author\/#Person","name":"","url":"https:\/\/www.fypols.sk\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/03ef97ef22d1b0d07a8e6c50d88cc1823592c58a091286b466bcec36e31eaab2?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/03ef97ef22d1b0d07a8e6c50d88cc1823592c58a091286b466bcec36e31eaab2?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"fypols.sk","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.fypols.sk\/wp-content\/uploads\/img_a306042_w16853_t1568296554.jpg","url":"https:\/\/www.fypols.sk\/wp-content\/uploads\/img_a306042_w16853_t1568296554.jpg","height":0,"width":0},"url":"https:\/\/www.fypols.sk\/ako-zaobchadzat-so-zlozitymi-povahami-zakaznikov\/","about":["Podnikanie"],"wordCount":423,"articleBody":"Tu je r\u00fdchly sprievodca rie\u0161en\u00edm vz\u0165ahov so z\u00e1kazn\u00edkmi vr\u00e1tane ak\u00fdchko\u013evek n\u00e1ro\u010dn\u00fdch osobnost\u00ed.Zachovajte pokoj a po\u010d\u00favajteDnes online formul\u00e1re na sp\u00e4tn\u00fa v\u00e4zbu a platformy soci\u00e1lnych m\u00e9di\u00ed pon\u00fakaj\u00fa pou\u017e\u00edvate\u013eom viac sp\u00f4sobov, ako zanecha\u0165 recenzie. A niekedy sa v\u0161etky tieto sp\u00e4tn\u00e9 v\u00e4zby m\u00f4\u017eu c\u00edti\u0165 ohromuj\u00face, ako je hra virtu\u00e1lnych \u00faderov, s v\u00fdnimkou neuverite\u013ene vysok\u00fdch vkladov. Ako podnikatelia v\u0161ak mus\u00edme by\u0165 v\u017edy pripraven\u00ed po\u010d\u00fava\u0165 a reagova\u0165 na pripomienky z\u00e1kazn\u00edkov .Prijatie odpovede zvy\u0161uje pravdepodobnos\u0165, \u017ee z\u00e1kazn\u00edk odporu\u010d\u00ed va\u0161u spolo\u010dnos\u0165 ostatn\u00fdm, \u010do je d\u00f4le\u017eit\u00e1 miera lojality z\u00e1kazn\u00edkov.Priklo\u0148te sa k v\u00fdsluchuNiekedy nie je mo\u017en\u00e9 urobi\u0165 ni\u010d pre zmenu situ\u00e1cie z\u00e1kazn\u00edka. Vo v\u00e4\u010d\u0161ine pr\u00edpadov m\u00f4\u017eete tento probl\u00e9m zmierni\u0165 alebo prinajmen\u0161om umo\u017eni\u0165 z\u00e1kazn\u00edkovi vyjadri\u0165 svoju frustr\u00e1ciu. Aby ste tak urobili, mus\u00edte kl\u00e1s\u0165 ot\u00e1zky\u00a0 – a p\u00fdta\u0165 sa, k\u00fdm nepochop\u00edte perspekt\u00edvu druhej osoby.Nesta\u010d\u00ed len vedie\u0165, \u017ee pou\u017e\u00edvate\u013e je ne\u0161\u0165astn\u00fd – mus\u00edte vedie\u0165 pre\u010do. \u010c\u00edm je osoba zlo\u017eitej\u0161ia, t\u00fdm priamej\u0161ie ot\u00e1zky mus\u00edte polo\u017ei\u0165, aby ste pochopili jej t\u00fa\u017eby a zistili, \u010do m\u00f4\u017eete urobi\u0165. Ak sa sna\u017e\u00edte z\u00edska\u0165 inform\u00e1cie, sk\u00faste polo\u017ei\u0165 otvoren\u00e9 dopl\u0148uj\u00face ot\u00e1zky, napr\u00edklad:„Pre\u010do si to mysl\u00edte?“Zopakujte tie\u017e reakciu druhej osoby, aby ste sa uistili, \u017ee jej spr\u00e1vne rozumiete. Potom sa m\u00f4\u017eete zamera\u0165 na kroky, ktor\u00e9 by ste mali podnikn\u00fa\u0165.Rozli\u0161ujte medzi n\u00e1ro\u010dnou spr\u00e1vou a \u0165a\u017ekou povahouAk dostanete negat\u00edvnu sp\u00e4tn\u00fa v\u00e4zbu, va\u0161ou kolennou reakciou m\u00f4\u017ee by\u0165 pos\u00fadenie z\u00e1kazn\u00edka a jeho odpisovanie ako n\u00e1ro\u010dn\u00e9 alebo nemo\u017en\u00e9. Namiesto toho, aby ste tam \u0161li, zamerajte sa na samotn\u00fa spr\u00e1vu, nie na osobu za \u0148ou. Komunik\u00e1ciu vn\u00edmajte ako cenn\u00fd zdroj inform\u00e1ci\u00ed, ktor\u00e9 v\u00e1m m\u00f4\u017eu pom\u00f4c\u0165 dosiahnu\u0165 v\u00e1\u0161 cie\u013e.V\u0161etka sp\u00e4tn\u00e1 v\u00e4zba, vr\u00e1tane negat\u00edvnej, je hodnotn\u00e1. Vypo\u010dutie a odozva na t\u00fato sp\u00e4tn\u00fa v\u00e4zbu v\u00e1m m\u00f4\u017ee pom\u00f4c\u0165 zisti\u0165 slab\u00e9 miesta vo va\u0161ej firme a zv\u00fd\u0161i\u0165 spokojnos\u0165 a lojalitu z\u00e1kazn\u00edkov. Nezabudnite sa tie\u017e zamera\u0165 na pozit\u00edvne spr\u00e1vy.                                                                                                                                                                                                                                                                                                                                                                                        4.1\/5 - (9 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Ako zaobch\u00e1dza\u0165 so zlo\u017eit\u00fdmi povahami z\u00e1kazn\u00edkov","item":"https:\/\/www.fypols.sk\/ako-zaobchadzat-so-zlozitymi-povahami-zakaznikov\/#breadcrumbitem"}]}]